Frequently Asked Questions
Discover everything you need to know about our organic beauty solutions.
Are Indus Valley products 100% organic?
Yes, our products are formulated using ECOCERT and USDA certified organic ingredients, ensuring they are free from harmful chemicals like ammonia, parabens, and resorcinols.
How long does shipping take for my order?
Standard shipping typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor its progress.
What is your return policy?
We offer a 15-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team within 48 hours for a replacement.
Do you perform animal testing?
Absolutely not. Indus Valley is a cruelty-free brand. We do not test any of our finished products or raw materials on animals.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout experience.
Are your hair colors safe for sensitive skin?
Our botanical hair colors are designed for sensitivity; however, we always recommend performing a 48-hour patch test before full application to ensure no allergic reactions occur.